What do you expect as soon as you place an order via Zomato or Swiggy? You’d patiently wait at home while the food is being prepared from the respective restaurant. The delivery guy who is nearest to the restaurant is assigned to pick up the order so that he would be on time to receive the order from the restaurant.
On the dark side, things can go wrong if the delivery guy unzips your food and eats it. Recently, a video is doing the rounds on social media where the delivery guy can be seen opening the bag, taking customer’s food and eating it on road. This is not acceptable by any means.
Watch the video below:-
If he had really bought the food he would eat at home and there is no doubt about it. He will surely not eat some part of the food and cover it. Sadly, he set a bad example. Though we cannot blame the whole companies here, the authorities need to issue a serious warning to the executives and take action against wrongdoers so that this won’t be repeated again!
Moments after this video was uploaded, it spread like wildfire and at the same time, it received negative comments as well. Some were of the opinion that the “guy” should be fired from Zomato immediately whereas some claim that he must have been eating ‘cancelled order’ or his own food.
There is no hiding to the fact that a delivery guy cannot eat the cancelled order and he would have to return the food to the respective restaurant itself. If he is believed to have eaten homemade food, he shouldn’t have done that in broad daylight wearing Zomato company’s uniform because it raises too many eyebrows.
Zomato fires the delivery agent!
We want our users, restaurant partners and all stakeholders to know that –
“We take these kinds of reports extremely seriously and upon investigation, we’ve found that the video was shot in Madurai. The person in the video happens to be a delivery partner on our fleet. We have spoken to him at length – and while we understand that this was a human error in judgement. we have taken him off our platform.”
“We would like to iterate that given our multiple communication channels with users who expect the highest standards from Zomato and highlight the smallest of deviations to us as soon as they receive their orders this is highly unusual and a rare.”
“Unfortunately, this also highlights a real possibility for tampering with the food on the way to delivery from a restaurant We take this very seriously and will soon introduce tamper-proof tapes. and other precautionary measures to ensure we add an echo layer of safeguard against such behaviour.
Additionally, we will educate our delivery fleet of over 1 5 lakh partners to highlight or escalate any such deviations to us, while also encouraging our users — the custodians of our platform — to highlight the smallest of anomalies to us.”